Refund policy

No-questions-asked within 30 days

The short version

• Monthly plans — full refund within 30 days of any charge, no questions
• Annual plans — full refund within 30 days, then prorated refund (per unused month) after
• 14-day trial — cancel inside the trial and you're never charged
• Overage charges — refundable if you didn't enable overages knowingly

How to request a refund

1. Email billing@justforms.io from the email tied to your account
2. Include: invoice number (find it in the Customer Portal), reason (optional)
3. We process within 1 business day — money back in your card account 3–10 days later

Alternative: in your Stripe Customer Portal, you can also cancel the subscription. Then email us to request a refund of the most recent charge.

When the money returns

• Credit cards: 3–10 business days
• Debit cards: 5–10 business days
• SEPA / ACH: 5–10 business days
• Apple Pay / Google Pay: same as the underlying card

You'll see the refund on your statement matching the original charge line. Stripe handles the actual money movement; we don't hold your card data.

Exceptions (we won't refund)

• Plans cancelled and refunded more than once on the same account (clear abuse)
• Accounts terminated for violation of Terms of Service (fraud, spam, illegal content)
• Charges older than 90 days — past chargeback window, we genuinely can't reverse them via Stripe

For anything else, we'd rather refund than have a frustrated customer.